Thriving in the Relationship Economy October 6, 2009
Posted by Jerry in My Projects, Perspectives, change.Tags: presentations
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This morning I gave a new talk with a tool that I hadn’t used before: Prezi. I’ll ruminate on my experience with the tool some other time.
My talk has the same title as this blog post. Here’s the Prezi file I spoke from (the link is only good through Oct. 21, when Prezi will remove it).
I’m currently in the mode of improving that talk, then I’ll record a screencast talking through it and share that. In the meantime, I’d love your comments.
On Ada Lovelace Day, many inspirations March 24, 2009
Posted by Jerry in tech.Tags: findingada
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Suw Charman-Anderson has provoked a wonderful outpouring of appreciation today for pioneers in technology (broadly defined) who have two X chromosomes. You can find details of this great idea at FindingAda.com.
I’d like to honor several women’s contributions. All of them inspire me.
Nicole Lazzaro not only designs emotion into games and offers useful models like her 4 Fun Keys, she also is incredibly generous with her time and thoughts. Sometimes that means hosting an afternoon playing the Cash Flow Game (wish I’d played that four times when I was a teenager!), other times it means listening and offering feedback on career ideas. Oh, and she’s an incredible photographer.
Mary Hodder may not have all the answers, but she asks great questions, and she has great perspective, all of which she demonstrated on a recent podcast she did with me about whether there’s a big collapse coming. After consulting to Technorati and other techie firms, Mary launched her own startup. Mary’s always looking to make sure women are represented properly at tech conferences, and she won’t mince words about it. Right on.
Kaliya Hamlin is just a few years ahead of the rest of us. As IdentityWoman, she is helping several identity management communities move forward; as an open space facilitator, she is helping groups understand that self-organization actually works. I remember the first conversation I had with her, when she pulled book after book out of her backpack, much in the style of the people who used to cram phone booths or VW bugs decades ago. Yet the books she pulled out were mostly books I’d not hear of, and all of them were interesting.
Jill Bolte Taylor’s TED talk, My Stroke of Insight, still reverberates for me. It has many high points, but for me the peaks are when this wonderful neuroanatomist’s arm disappears into her bathroom wall, when she realizes that her left hemisphere is this chatty presence (that she doesn’t miss at all when it shuts out) and when she relates her experience of universal oneness — of bliss. I’ve heard her book about the incident is fantastic.
Esther Dyson has laser focus, breadth of insight and enough playfulness to take a turn at perhaps being a cosmonaut. She was also my mentor for five and a half years, giving me all sorts of leeway to find interesting things to write about, then holding my feet to the fire of practicality and profitability, where being “innovative” just isn’t interesting enough. Thank you, Esther!
On blind friending January 23, 2009
Posted by Jerry in networks, tech.2 comments
This is the era of “friending” through online social networks. Some people have already done so much friending that they’re fed up. Their online social networks are full up, thank you.
Some people are just climbing in, and are busy forging new contacts. I’m very puzzled by those who seem to try to connect promiscuously or randomly, with no feel for what’s going on in the space (and also no obvious role as a spammer or overzealous commercial come-on).
For example, I just got (yet another) bare Facebook friend request from someone with whom I have only one weak connection. I sent him this Facebook message:
Hi [name],
I don’t think we know one another, and I’m wondering how you expect people to want to “friend” you online. Your picture is fuzzy and distant. Your public profile shows pretty much nothing. And your friend request on Facebook has no personal message. No curiosity, no generosity, no friendship.
This is a social medium. I have a feeling you’re very interesting, but no incentive to connect with you beyond my tiny positive instinct.
Best regards,
Jerry
When people put a little effort into the “friending” gesture, I often connect with them. Calling out a shared interest, performing even a small act of bravery or generosity, asking a relevant question — all these things build immediate ties.
For people with open, descriptive profiles on Facebook and LinkedIn, public Twitter feeds and other kinds of information visible in the world, their door is pretty much open. But it’s polite to knock, or to inquire within, or to leave a virtual gift on the step outside.
The Law of Convenience January 7, 2009
Posted by Jerry in Perspectives.Tags: design, UX
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(I first published this page back in August 2002.)
Friction keeps us from doing things we might otherwise really want to do, such as writing a handwritten note to a friend or donating money to people whose work we admire. The causes can be quite complex, such as the bookkeeping, auditing and disclosure that assures us that donated funds really get to their intended recipients, but it’s the other extreme that is remarkable: Even simple impediments can become insurmountable obstacles.
If it’s hard to park at a downtown store, you might go to a shopping center a little farther away, or be interested in home-delivered groceries. If an online service won’t store your ID and password, even for valid security reasons, and requires you to type in twenty characters, you won’t be eager to use it. It doesn’t take that much friction to cause a problem. Even one extra step can have as significant an effect as twenty.
Businesses constantly test this Law, and our patience, to make money. Ticketmaster hates deep linking because it wants to be sure its visitors go through several pages of ads before they get to the information they want. That’s why so many sites have those pesky pop-up ads on every page. That’s why TV networks feared TV remote controls early on. The work of getting up to change channels was turned into a flick of the thumb, and suddenly viewers were far more likely to switch programs or skip around during ad breaks.
The Law of Convenience is simple.
Every additional step that stands between people’s desires and the fulfillment of those desires greatly decreases the likelihood that they will undertake the activity.
The Law has wide applicability. It’s not just about product or service design, its obvious applications, but also about business models and sales strategies.
It’s also less about laziness than about habits and memory. Reducing the number of steps it takes to do something makes the entire activity more efficient and more likely to become a habit. But first you have to know that it exists at all, which can be a huge barrier.
Not many people know that you can change the default home page on your browser (call it the Law of Defaults, a corollary of the Law of Convenience). Fewer still know how to, even though it is easy. It can also be done by a computer program, so some Websites ask whether you want to make them your home page, knowing that people who say yes by mistake may not know how to reverse their decision later.
What should Obama do to help Africa? November 26, 2008
Posted by Jerry in change, travel.Tags: africa, corruption, development, obama
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At the IDLO Microfinance Project workshop in Dar es Salaam, I asked the 25 collected participants to blog, email or otherwise tell us what are the most powerful things Obama might do to help Africa.
From Stella Odife of the Women’s Organization for Gender Issues in Abuja, Nigeria, the first (fabulous) answer:
“Set up a ‘genuine’ African Court to try corrupt leaders in Africa. Punish any Western, European, Asian or Arab country that allows ill-gotten wealth to be kept in their country. Once this is done, you will find more development and less migration out of the African Continent. That would ease off the pressure in countries like the USA ad UK, suffering the upsurge of immigrants seeking means of livelihood in these countries.”
You can email Stella here and follow our tweets from this event here.
A Microsoft ad I love (who knew? it’s not Seinfeld) October 12, 2008
Posted by Jerry in change.Tags: advertising, consumer, youtube
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Via Chris Carfi and Twitter, just saw a lovely skit that Microsoft’s ad network people created: “Advertiser vs. Consumer.”
The point that advertisers have no clue about actually conversing is sweetly made. Whether Microsoft’s ad people can actually do better than this caricature suggests remains an open question.
No more buffing the corporate veneer: time to pierce it October 10, 2008
Posted by Jerry in change, strategy.Tags: authenticity, branding, openness, public relations, transparency
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Old-school branding and public relations are all about creating magical, memorable brands, unifying the enterprise’s many operations under that brand banner, then making sure nothing besmirches that image.
Think of that old-fashioned brand image as a beautiful burled veneer covering the corporate facade. It must be kept pristine and shiny. Whenever anything threatens it, the public relations group’s function is to clean it up. In quiet times, to buff it to a sharp polish.
Not anymore.
I just reposted a lost 2004 essay called “public relationships,” in which I lauded Robert Scoble for singlehandedly punching holes through Microsoft’s carefully mis-managed corporate veneer.
Now many companies are beginning to figure out how to reach through that corporate image to connect with outside publics. It’s messy, but very productive. It’s also having a lot of effect on brands.
What exactly is a brand that depends on a lot of individuals kind of free-wheeling it out there? How do they appear as a brand? What unifies them? Who owns the brand?
We’ll explore some of these questions Tuesday, in next week’s Yi-Tan call, with our guest Kevin Clark.
Public Relationships (an open letter to PR agencies – repost) October 7, 2008
Posted by Jerry in change.Tags: openness, public relations, relationships, transparency
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I originally posted this to my Blogger site — the site that vanished mysteriously some time back. It’s not showing up on Google, so I thought I’d repost:
Two articles I read this morning reminded me of an old idea.
Among my peers, the PR industry is regarded with considerable skepticism, to put it mildly. In my time with New Science Associates and writing Esther’s newsletter, I appreciated most of the PR professionals I dealt with. I had no misconceptions about how they went about their business or how they prepped their clients for meetings with me (“mention online communities, he loves them!”), but I found the relationships mutually beneficial overall.
For example, one of my practices was to end all briefings with the question, “what can I answer for you?,” after I had offered the best feedback I could during the briefings, which I treated as mini consulting sessions. I found that the best PR people figured this out and used me often as a sounding board. They got early pitch advice (“we’re 20 slides into your pitch and I have no idea what you do; there’s a problem here”) and I got to see things in earlier stages, blunders still included. I wasn’t in any rush to scoop anyone, so they didn’t get bad press from these mistakes.
Fast-forward almost a decade, during which I’ve spent considerable time pondering the word “consumer” and its many implications. Along that path, I learned more about the checkered history of PR, but I also started thinking about potential paths out of our consumer-capitalist trap. In that spirit, I present the following suggestion to corporate executives who deal with Public Relations:
What if your Public Relations department became the Public Relationships department? What if its new mission were to help individuals and groups inside your company form better authentic relationships with their various publics outside?
To do this, your PR team would improve disclosure, increase transparency, train everyone, seek opportunities, make introductions and then get out of the way. They would be open-communication consultants, looking for places where your company is screwing up by behaving in less-than-credible ways, and helping heal the problems rather than buff them up and spin outsiders.
Be prepared for plenty of justifiable skepticism from the outside. Your PR executives may currently have little credibility outside, even if they have been practicing their trade with great integrity.
That doesn’t mean they can’t get to work inside your company. Many PR practitioners already emphasize building relationships between their key staff and members of the press and analysts. I’m suggesting they go much further, that they become internal activists for transparency and relationship-building at all levels.
This may sound impossible, or at least improbable. It may also sound easy to game. I can see many a rebranding effort (come see our new Public Relationships department!) without the requisite rethinking and tearing apart that I believe is necessary. This is not easy.
Or is it? In some sense, what Scoble is doing for Microsoft with Channel 9 is in this direction.
Goodness knows that Waggener Edstrom, Microsoft’s eternal PR company, has done absolutely nothing to defend or improve the company’s reputation over these many controversial years. Or maybe it has, and things would be worse.
Maybe the big question is whether and how PR departments and agencies can become credible Public Relationships specialists.
O my love is like a no-doc loan (the subprime song) October 3, 2008
Posted by Jerry in change.Tags: poems, politics, Thou’ it were ten thousand mile.
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No idea what made me start uttering the first lines of Robbie Burns’ old poem while pondering the subprime crisis, but the result is this:
My love is like a no-doc loan
That’s newly sprung in June:
My love is like th’economy
That’s sweetly played in tune.As fair art thou, my bonnie ass,
So deep in debt am I:
And I will love thee still, my dear,
Till a’ the banks gang dry.Till a’ the banks gang dry, my dear,
And Iraq drains all the rest:
And I will love thee still, my dear,
When our Nation’s not the best.And fare thee weel, my only buck,
And fare thee weel a while!
And I will come again, with luck,
For Bush and Cheney’s trial.
Here are the original words. Not much needed to change, you’ll see. And in case you want to sing it, here’s the original melody.
Remix, anyone?
Gatto’s dropouts don’t prove his point September 18, 2008
Posted by Jerry in tech.Tags: education, gatto, speeches
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I had a great time listening to John Taylor Gatto talk at the recent Future Salon. He started talking before the scheduled start time, then covered lots of ground over more than two hours. He has a lot to convey.
The weakest aspect of his talk, though, was also the most entertaining. Maybe half of the talk was stories of school dropouts, ranging from our first Admiral, David Farragut, who got his first ship’s command at the tender age of 12 (really!), to memorable undereducated folks like George Washington and Benjamin Franklin, all the way to modern folk heroes like Michael Dell, Steve Jobs and Bill Gates. All dropouts.
Gattos’ major message is that you can achieve great things without the compulsory educational system. But it sounds like he’s trying to offer an inductive proof that dropouts are better off in life, or more successful, or something. That conclusion he doesn’t sell well.
Looking forward to hearing John Taylor Gatto August 19, 2008
Posted by Jerry in change, conferences.Tags: contrarians, education, events, unschooling
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Ages ago, Doc introduced me to John Taylor Gatto’s essay The Six-Lesson Schoolteacher (since upgraded to eight lessons, I think). I’ve been a fan ever since, and met him a couple of times. At one point, he recommended what is now one of my favorite history books, Tragedy and Hope.
Right now I’m reading his tome, The Underground History of American Education. It rambles, but it’s a wowzer.
Mark Finnern, who runs the Future Salons at SAP down in the Valley, is also a fan of Gatto’s, and convinced John to travel out here to speak. Read more about the talk on Mark’s blog or follow it on Upcoming.
Work is play; play is work August 6, 2008
Posted by Jerry in change.Tags: education, play
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Thanks to a tweet from Hugh MacLeod (who tweets a lot), I read JP’s recent post on play, in which he riffs on an insight Michael Schrage had in Serious Play.
This complex chain of stimuli reminded me of a great passage I’d just read in Turning Learning Right Side Up, by my erstwhile prof Russ Ackoff and Dan Greenberg, one of the founders of the Sudbury Valley School. Here they quote co-founder Mimsy Sadofsky describing SVS (p. 161, italics mine):
We have no curriculum and place no value on one pursuit over another. The reason that we are secure in feeling this way is that we constantly see that people play more and more sophisticated “games,” explore more and more deeply, that they constantly expand their knowledge of the world, and their ability to handle themselves in it.
Children who play constantly do not draw an artificial line between work and play. In fact, you could say that they are working constantly if you did not see the joy in the place, a joy most usually identified with the pursuit of avocations.
We’ve drawn many artificial lines in our culture (yes, the “we” and “our” are broad and ambiguous there). We separate work and play, for-profits and non-profits, mind and body (thanks Descartes!), our work decisions from our private morals and more.
Mostly, these lines need to go away.
